Privacy Policy

This Privacy Policy describes how SOMBREN collects, uses, and shares information through its website and related services.

Information You Provide

You may voluntarily provide information to SOMBREN, such as your name, email address, and message when you contact us, or your email address when you join THE SOMBREN LIST. If and when ordering becomes available, you may provide order and fulfillment information such as your shipping address and contact details.

THE SOMBREN LIST

THE SOMBREN LIST is SOMBREN's email list. Visitors may voluntarily provide their email address to receive information regarding launches, product availability, drops, restocks, fragrance releases, and related SOMBREN communications. You can unsubscribe at any time using the link in SOMBREN's emails or by contacting Emily@sombren.com.

Contact Form Submissions

When you submit the contact form, SOMBREN receives the name, email, order number (if provided), and message you enter. This information is used to respond to your inquiry.

Order and Fulfillment Information

When ordering is available, SOMBREN may collect information necessary to process and fulfill orders, such as shipping address and order details.

Payment Processing

Payment transactions may be processed by third-party providers such as Stripe. SOMBREN does not need to directly store complete payment-card information. Payment processing is governed by the applicable provider's terms and privacy policy.

Website, Device, and Usage Information

SOMBREN may collect basic website, device, and usage information, such as pages visited and general browser or device characteristics, where actually collected through standard analytics or platform tools.

Cookies and Similar Technologies

SOMBREN may use cookies or similar technologies to operate the website and improve the user experience where applicable.

Ask SOMBREN

Ask SOMBREN is an AI-powered fragrance concierge. Information you voluntarily submit to Ask SOMBREN may be processed by technology and service providers used to operate the feature. Do not submit sensitive personal, financial, medical, or confidential information through Ask SOMBREN.

Service Providers

SOMBREN may use service providers to operate the website, process payments, send emails, and provide AI features. These providers may process information on SOMBREN's behalf under appropriate terms.

Email Communications

You may receive emails from SOMBREN if you join THE SOMBREN LIST or otherwise consent. You can unsubscribe at any time using the link in SOMBREN's emails or by contacting Emily@sombren.com.

Data Retention and Security

SOMBREN retains information for as long as necessary to fulfill the purposes described in this policy and as required by applicable law. SOMBREN takes reasonable measures to help protect information, but no method of transmission or storage is completely secure.

Your Privacy Choices

Where applicable, you may request access to, correction of, or deletion of certain personal information SOMBREN holds about you by contacting Emily@sombren.com. You may unsubscribe from SOMBREN emails at any time.

Children's Privacy

The website is not directed to children, and SOMBREN does not knowingly collect personal information from children.

Policy Updates

SOMBREN may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

Contact

Questions about this Privacy Policy can be sent to Emily@sombren.com.

SOMBREN does not sell your personal information.