Returns

Unused products may be eligible for return within 14 days of delivery.

Products must be unused and returned in appropriate condition.

The customer is responsible for return shipping for change-of-mind returns.

Candles that have been burned or otherwise used are generally not eligible for change-of-mind returns.

Damaged products should be reported within 7 days of delivery.

SOMBREN may request photographs of the product and packaging for damaged-order claims.

Depending on the circumstances, SOMBREN may provide a replacement or refund.

If SOMBREN sends an incorrect product or an eligible defect or error is attributable to SOMBREN, SOMBREN will correct the issue without requiring the customer to bear the applicable correction cost.